Support Specialist, Information Technology

5 days ago


Downtown Core, Singapore Financial Alliance Full time

**Job Description & Requirements**:
We are looking for an IT Support Executive to provide enterprise-level assistance to our staff and consultants.

**Requirement**:

- Diploma in IT-related discipline.
- At least 1 year of IT software/hardware/network support experience
- Hands-on experience with Windows/Mac OS/iOS/Android environments.
- Experience in managing servers, routers, switches, firewalls, and other network devices and IT infrastructure
- Experience in RPA, IT security and cloud technologies (AWS/GCP) is preferred
- Excellent problem-solving and communication skills.
- Able to work independently (Training will be provided)
- Able to start immediately or within short notice

**Responsibility**:

- Provide 1st line support to all users via any interaction tools available promptly from users.
- Responsible for assisting all users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
- Account setup and network configuration
- Handle daily operations of all network equipment, including daily checks on the network security, health and connectivity on the WAN, LAN & Cloud infra.
- Design and implementation of new RPA processes to meet business requirements
- Provide step-by-step technical help and training, both written and verbal.
- Documents standards and procedures
- Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solutions within his/her capacity.
- Assist in troubleshooting and solving user incidents and escalating incidents to necessary escalated personnel as required.
- Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within our Service Level.
- Inform appropriate supervisors/managers with concerns relating to operational issues; suggesting and implementing corrective action as necessary.
- Ability to cover after-office hours and weekend support if there are any urgent or critical issues or activities
- Performs other related duties as assigned or requested.



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