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Front-of-house (Foh)senior Executive

3 weeks ago

Queenstown, Singapore The Star Full time

Discover a fun and fulfilling career with us, and be part of a vibrant and dynamic family

We regret that only shortlisted applicants will be notified.

**Front-of-House (FOH) Senior Executive**:
**Reporting to**: Head of FOH

The FOH Senior Executive is responsible for ensuring smooth front-of-house operations and exceptional client servicing.

**Key Roles & Responsibilities**:

- Maintain high standards of client servicing and patron experience.
- Oversee event operations, including planning and casual staff management.
- Prepare cost estimates for potential hirers.
- Plan and customize manpower deployment for events.
- Planning of event logistics allocation, liaising with other departments as needed.
- Prepare event-related documentation and coordinate operational execution.
- Recruit, train, and manage FOH casual staff, including conducting event briefings.
- Develop usher training materials and conduct annual training sessions.
- Coordinate with official caterers to ensure seamless execution of catering set-ups.
- Assist in developing and managing outsourcing contracts.
- Serve as the liaison for ticketing matters with appointed ticketing agents.
- Support StarTix ticket sales inquiries and refund requests.
- Generate daily ticket sales reports and other finance-related reports for StarTix events.
- Assist in managing and updating the StarTix website and social media platforms.
- Monitor and manage the departmental budget.
- Handle procurement of departmental items.
- Address feedback from patrons and hirers professionally.
- Assist in managing guided tour bookings and conducting tours.
- Contribute to the development of departmental policies and procedures.
- Work on ad-hoc projects and tasks as assigned by the department head.

**Requirements**:

- Diploma or higher in Events Management, Marketing, or a related discipline.
- 3-5 years of relevant experience in venue operations, front-of-house, or customer service.
- Strong customer service, interpersonal, and communication skills.
- Ability to lead and manage a team of casual staff.
- Willingness to work irregular hours, including shifts, weekends, and public holidays.