ERP Support

5 days ago

Singapore PMG ASIA PACIFIC PTE LTD Full time

**Job description**
- Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and mínimal disruption to business operations.
- Analyse and troubleshoot complex system issues, identify root causes, and implement solutions.
- Interact with software providers and vendors to coordinate technical support, troubleshoot issues, and manage software updates.
- Provide an advanced level of troubleshooting support in response to complex problems, questions, and inquiries that have been escalated by junior staff.
- Develop and maintain efficient support processes and workflows, ensuring adherence to best practices.
- Ensure high customer satisfaction by delivering timely and effective support services.
- Ability to deliver basic SAP training to client end-users and prepare end-user training material.
- Ability to work closely with peers and users to deliver optimum service.
- Work closely with the direct report to generate and present regular reports on the team's performance, customer satisfaction, and key performance indicators (KPIs) to senior management.

**Job Requirements**
- Bachelor's degree in business, IT, or related field (or equivalent experience).
- Requires a minimum of 2 years of experience in supporting ERP-related field
- Strong leadership and people management skills.
- Excellent problem-solving and analytical abilities.
- Technical proficiency in software and technology troubleshooting.
- Exceptional communication and interpersonal skills.
- Confidence and ability to understand and navigate new technology quickly.
- Ability to multi-task and manage time effectively.
- Report to the head of the department.

**Job summary**Lead SAP S/4HANA implementation and support—drive business efficiency and transformation on a 1-year contract (renewable)

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