Customer Quality Manager

**Business Overview**:
**MACDERMID ALPHA ELECTRONIC SOLUTIONS**

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

**SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)**

As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ everchanging needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

**Job Purpose**:
Responsible and accountable for the Semiconductor and Assembly Solutions (SAS) XXX Business Unit Customer Quality program. The BU Customer Quality Leader will effectively develop and implement procedures, systems, programs, and studies as part of the global Quality team to ensure world class customer quality for the associated business unit. The BU CQM will support continuous improvement of the SAS supply base, the quality of purchased goods and services, and the costs associated with validation of quality for purchased goods and services.

**Responsibilities**:

- Oversee all aspects and act as an owner for the customer quality function within the assigned SAS Business unit
- Serve as the primary Quality point of contact for the given BU while acting as the external facing face for customers
- Develop and implement written procedures on best-in-class customer expectation and relationship management, customer requirements, and customer excellence
- Work closely with Supply Chain teams, as well as local quality teams to drive customer quality KPIs, and enable customer excellence in any associated SAS manufacturing sites
- Establish and drive a robust customer satisfaction monitoring program for the BU’s strategic customers
- Drive resolution of quality issues at customers. Facilitate and lead robust problem solving with the supply chain teams to ensure identification of the root cause and appropriate corrective actions are taken to prevent any recurrences
- Participate and support Product Development teams (with regards to customers) for their respective product or strategic accounts. Support the execution of product launches by being an active participant in beta site efforts at strategic accounts.
- Communicate and manage Product & Process Change Notifications. Manage samples and data requests related to these changes, and manage customer concerns throughout the process effectively
- Influence and facilitate audit activities for strategic customers partnering with local supply chain sites to lead to successful audit execution
- Work closely with cross functional teams (R&D, Supply Chain, Procurement, internal Quality organizations) to enable customer excellence and satisfaction
- Support technical and commercial interfacing with assigned accounts for product stewardship, technology exchange, and consistent customer satisfaction. Help contribute to opportunities for growth with existing products and potential new products
- Coordinate product evaluations and collection of technical data against defined key product performance specifications

**Requirements & Qualifications**:

- Be a positive influence on the continuous improvement culture. Strive to ask questions, push for changes as needed and understood in the broader organization’s context. Be an active participant and help establish efficient, repeatable, and effective solutions to enable continued business growth
- Typically, 5-7 years of experience in Customer Management, or Quality roles
- Equivalent of a Bachelor’s degree in business, engineering, or other scientific or technical discipline