Customer Care Officer

2 weeks ago

Singapore Singapore Telecommunications Limited Full time

**About Singtel**

Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. We provide an extensive range of digital and telecommunication services to consumers and businesses.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

**What is the career opportunity?**

We are looking for a Singtel Customer Care Officer (1 Year Contract) who has a passion for customer services that goes with friendliness and personable attitude.

In this exciting role, you need to provide and deliver excellent customer service. We will equip you with our in-house products and services training of our client to enable you to provide problem solving solutions to our inbound customers’ calls. It is important that you create good customer rapport and relationship.

A Great Place for Great Work, you will get embark on a career journey in an inclusive workspace and be a part of a young, fun and dynamic team.

**What will you do?**
- Manage inbound calls for our client in an efficient and effective manner.
- Ensure all inbound call enquiries on our client’s related services are well managed and handled.
- Consistently deliver excellent quality service to customers to achieve and exceed your individual and team Key Performance Indicators (KPIs). To excel in our total customer satisfaction survey, you will solicit customers’ feedback, identify trends for improvement and collaborate internally to resolve customer-related issues, feedback and concerns.

**What do you need to succeed?**
- Possess good communications skills and customer service oriented.
- Passionate about our client's core business objectives.

**You Should Have/Be**:

- Minimum 'N' level and above (in any fields)
- Preferably with experienced in call centre environment or service-related industry
- Adaptable to a fast-paced and dynamic environment
- Our client phone operating hours is Monday to Friday, 8:30AM to 5:30PM. Saturday, 8:30AM to 1PM._ _Given the nature of job role, you will have to commit to work on alternate half-day on a Saturday._
- Working & training location: Bukit Batok or Bedok_

SingtelLife #EmpowerEveryGeneration

**_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,000.00 - $2,400.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

COVID-19 considerations:
Vaccination required

**Education**:

- GCE 'O' Level or GCE 'N' Level (required)

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