Senior Major Incident Officer

2 weeks ago

Raffles Quay, Singapore Scotiabank Full time

Requisition ID: 231665

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The Team**

**Purpose**

You’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder’s communication, will work with Subject Matter Experts to identify ongoing risk’s and devise a plan to mitigate those risks. While this is not a shift-based role, you are required to be available 24x7 to handle any major outages during your designated on-call week. You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical outages.

**Accountabilities**
- Collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge.
- Responsible for sending consistent and timely communication to business and IT stakeholders.
- Conduct post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
- Provide improvement opportunities in the existing enterprise process.
- Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk

**Experience / Education / Other Information**
- Excellent communication (verbal/written/presentation) skills.
- ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).
- At least 5+ years of working experience in Major Incident management in supporting complex IT environment in a larger organization. Banking &/or finance services’ industry experience is an added advantage.
- At least 5+ years of hands-on working experience in handling incident bridges involving support teams from multiple geographies.
- At least 10+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
- At least 3+ years of working experience in dealing with senior executives (VP+ audience) from Business and Technology.
- Able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
- Completed a tertiary education in Computer Science, Engineering, Information Sciences, or equivalent.

Location(s): Singapore : Singapore : Singapore

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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