Order Fulfilment Specialist

1 week ago

Singapore Advanced Micro Devices, Inc. Full time

**What you do at AMD changes everything**

At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies - building blocks for gaming, immersive platforms, and the data center.

Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results. It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world. If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

**Job responsibilities**:

- Process new orders and order changes within set service level agreements via Oracle Order Management System
- Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
- Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
- Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
- Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
- Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
- Responsible for regular data reporting, analysis and data clean-up
- Participate in routine system level testing and ad-hoc testing for automation projects
- Actively contribute to the on-going effort of process improvement and standardization

**Job requirements**:

- Fresh Degree/Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP
- Able to multi task on daily operational responsibilities as well as project related work in a deadline driven environment
- Must be a team player with good working attitude: being adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant change
- Able to communicate fluently, including reading and writing in both English and Chinese (to communicate with chinese speaking counterparts)
- Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift - to follow the regions’ holiday calendar)

**Requisition Number**:156821
**Country/Region/Location**:Singapore **State/Province**:Singapore **City**:Singapore
**Job Function**:Sales Support

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