Current jobs related to Regional Service Quality Manager - Singapore - SAMSUNG ASIA PTE. LTD.

  • Manager of Clinical Services and Quality

    1 week ago

    Singapore NUHS Regional Health Services Office Full time

    Job ProfileWe are seeking a highly motivated and experienced individual to fill the role of Manager of Clinical Services and Quality at RHSO. The successful candidate will be responsible for managing the delivery of high-quality clinical services and ensuring patient safety.Key Accountabilities:Develop and implement strategies to improve the quality and...

  • Regional Service Quality Manager

    3 days ago

    Singapore SAMSUNG ASIA PTE. LTD. Full time

    **Roles & Responsibilities** Primary Responsibilities and Key Roles: - Enhance end-to-end customer journey through: - Customer feedback management (VOCs, Service audits, Data analysis & insights, etc.) - Active engagement of relevant stakeholders to address customer pain points - Ownership of Service Recovery guidelines to empower front liners to resolve...

  • Regional Director, Asean

    3 days ago

    Singapore Radware Bot Manager Full time

    Regional Director, ASEAN - (2400002J) The Regional Sales Director for ASEAN at Radware will be responsible for managing and developing a team of sales account executives and pre sales engineers to drive new business and revenue growth within the ASEAN region. This role involves collaborating with the sales leadership team to develop and execute sales...

  • Quality Control Manager

    3 days ago

    Singapore GO REGIONAL TRADING IMPORT & EXPORT PTE LTD Full time

    We are a company that locally manufactures processed food products. We aim to expand the range of products we procure and produce to appeal to the taste of the Filipino community. We are looking for an energetic, resourceful, knowledgeable and skilful individual who can oversee the production/manufacturing and control the quality of our products. **As our...

  • Business Development Manager

    9 hours ago

    Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time

    **Key Responsibilities** - Identify, develop & follow-up on new sales leads for corporate training products and consultancy services. - Responsible for end-to-end account business planning including research, documentation, account planning and internal coordination to ensure that each account has a clear and actionable plan that best meets the client’s...

  • Sales and Development Manager

    1 week ago

    Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time

    **About Us:**SERVICE QUALITY CENTRE PTE. LTD. is a leading provider of corporate training products and consultancy services.As a key member of our team, you will be responsible for driving revenue growth and developing strong client relationships to achieve long-term success.Responsibilities:Develop and implement a strategic business plan to identify new...

  • Business Development Managers

    1 week ago

    Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time

    **Key Responsibilities** - Identify, develop & follow-up on new sales leads for corporate training products and consultancy services. - Responsible for end-to-end account business planning including research, documentation, account planning and internal coordination to ensure that each account has a clear and actionable plan that best meets the client’s...

  • Regional Supplier Quality Manager

    2 weeks ago

    Singapore Olympus Australia Full time

    **About the Role**: The purpose of this role is the manage the medium to long term Olympus quality strategy for externally sourced specific categories to provide optimised quality assurance and regulatory compliance of externally sourced materials and service. Reporting to the Director Regional Supplier Quality Management, you will be accountable for: -...

  • Account Management Director

    6 days ago

    Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time

    About the PositionThe Service Quality Centre PTE. LTD. is seeking an experienced Account Management Director to lead our corporate training products and consultancy services team. The successful candidate will have prior experience in sales and business development, preferably in the professional services sector within APAC. Key responsibilities include...

  • RHSO Clinical Quality Manager

    1 week ago

    Singapore NUHS Regional Health Services Office Full time

    Job OverviewRHSO is looking for a seasoned professional to fill the role of RHSO Clinical Quality Manager. This is an exciting opportunity for an individual who is passionate about delivering high-quality clinical services and ensuring patient safety.Responsibilities:Develop and implement quality improvement initiatives to enhance clinical...

  • Regional QA Manager

    2 weeks ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Regional QA Manager **Reports to**: IT Director **Location**: Singapore **Responsibilities** - Lead and manage the Non-Payroll and Mobile QA team in Indonesia to ensure the quality of products, and compliance with legal requirements and management objectives. - Perform software testing related to the enhancement and/ or...

  • Vice President, Regional Quality Business Partner, Quality Management

    1 week ago

    Singapore Olympus Australia Full time

    **About the Role**: The Vice President, Regional Quality Business Partner, Quality Management (“VP RQ”) will be based in a specific Region and assigned to support the leadership (RRO and ExCom team) within that geographic region. The position reports to the Quality Function, to the SVP Corporate Quality but maintains a dotted line relationship to the RRO...

  • Regional Quality

    1 week ago

    Singapore DSM SINGAPORE INDUSTRIAL PTE. LTD. Full time

    The **Regional Quality and Safety Management Manager **(Romer Labs) is responsible for ensuring the Regional Business Unit (RBU) complies with applicable Quality Management (QM) standards, which include Group Integrated Management System (IMS) standards, local regulations, requirements and site certified QM standards. Coordinate QM audits to maintain QM...

  • Regional Quality Manager, Ppa

    3 days ago

    Singapore 7180-BASF South East Asia Pte. Ltd. Full time

    **Objectives**: - Provide leadership and guidance in Quality Management Certifications and Non-Conformance Management (NCM) Quality agreements of the Global Business Unit (BU) - Perform dedicated responsibility/ownership for Quality Management (QM) for the Engineering Plastic Business and support other business owners on expertise/ functional level - Lead...

  • Regional Head of Compliance APAC

    1 week ago

    Singapore Moody's Investors Service Full time

    About the Position:">The APAC Compliance Manager will be responsible for managing the day-to-day Compliance activities in the Asia Pacific region, ensuring effective implementation of Compliance policies and procedures.">This role requires a detail-oriented individual with excellent organizational and communication skills, as well as experience in...

  • Regional Quality Manager

    1 week ago

    Singapore Microsoft Full time

    Microsoft’s Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking a highly motivated...

  • Regional Safety Officer

    5 days ago

    Singapore REGIONAL INVESTIGATION AND SECURITY SERVICES PTE. LTD. Full time

    Job SummaryWe are seeking a seasoned Security Operations Executive to join our team at REGIONAL INVESTIGATION AND SECURITY SERVICES PTE. LTD.The ideal candidate will have a proven track record of delivering high-quality security services, with a strong focus on leadership, strategy, and customer satisfaction.Key Responsibilities:Develop and execute...

  • Regional Quality Manager Apac, Smb

    2 weeks ago

    Singapore TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Regional Sales Specialist

    1 week ago

    Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full time

    Company OverviewMICROSOFT REGIONAL SALES PTE. LTD. is a leading provider of innovative solutions to empower every person and organization on the planet to achieve more. Our mission is to drive transformational sales growth by revolutionizing the way we sell our services. We are seeking professional sellers who are innovative thinkers with informal leadership...

  • Regional QA Technical Support

    2 weeks ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Regional QA Technical Support **Reports to**: IT Director **Location**: Singapore **Responsibilities** - Regional Quality-related technical support - Technically analyse/evaluate issue received, reproduce and verify issues locally, coordinate with Development Team to provide system solution - Prepare technical...

Regional Service Quality Manager

2 weeks ago

Singapore SAMSUNG ASIA PTE. LTD. Full time

**Roles & Responsibilities**

**Primary Responsibilities and Key Roles**:

- Enhance end-to-end customer journey through:

- Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
- Active engagement of relevant stakeholders to address customer pain points
- Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
- Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
- Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
- Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
- Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
- Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
- Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre
- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
- Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
- Any other ad-hoc projects as assigned by the Director of Customer Experience Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

**Job Requirements**
- Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
- Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
- Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
- Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
- Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
- Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
- Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
- Ability to work collaboratively with cross-functional teams and build strong working relationships