Technical Applications Scientist

2 days ago

Singapore Oxford Nanopore Technologies Full time

We are looking for a highly motivated and driven individual to join the Technical Services team, as a Technical Applications Scientist. This role will suit someone with a strong dedication to customer service and satisfaction. This role is to be based in Singapore.

**The Details...**

You will assist customers in experimental design, product installation, use of wet and dry lab products, data analysis, and workflow implementation and validation, in collaboration with other internal teams

Duties include, but are not limited to....
- Providing high quality technical expertise to customers
- Troubleshooting, learning and implementing new methods of identifying customer problems, uncovering their needs and suggesting working solutions based on our products
- Coordinating and delivering training
- Working with the regional Field Applications teams to provide support to strategic customer accounts
- Supporting the onboarding, certification and maintenance of Service Provider Accounts
- Recording and documenting all relevant information from customers and prospective customers into the CRM
- Onboarding and Mentoring junior members of the team
- Attending conferences and Nanopore Days (when needed)

**We'll expect you to have....**
- An MSc or PhD degree in Life Sciences.
- A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields. In addition, theoretical knowledge and experience of novel experimental design, sample preparation methodologies, data analysts and biological phenomena interpretation.
- We would be looking for knowledge and experience on NGS platforms along with experience in presenting, teaching or training other scientists
- We expect technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge. Proficiency with data visualization and analysis techniques is desirable but not essential
- You should have an approachable manner that encourages interaction with others and a strong commitment to customer satisfaction. You will be a excellent troubleshooter and able to manage different priorities.
(under the duties included section)

Oxford Nanopore's goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.

Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.

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