Software Application Manager

**Full Job Description**

Software Application Manager is to lead and manage software development, support, upgrade and maintenance of IT infrastructure, Apps, APIs, and other associated IT features and functions of the business unit. Backed by a great management team and an award-winning potential system, you will certainly be lined up for success and be able grow your career with this exciting fintech

**Job Description
Project Sector

1. Manage software development team, building solutions for Finance Technology (Fintech)

2. Recruit, hire, mentor, and coach software development team at various levels of experience

3. Manage and execute against project plans and deliver commitments within a professional, high paced environment

4. Interface with our internal/external customers to understand requirements, set priorities, and communicate direction and progress

5. Own all operational metrics and support for your teams’ software

6. Drive improvements in software engineering practices

7. Establish specification development and usability standards

8. Assist PMO to organize project planning (budget, timeline, and quality) and task definition

9. Set IT development standards to improve consistency, traceability, and troubleshooting

10. Set individual and team performance goals of the department

11. Ensure regulatory compliance and connectivity compliance with other financial institutions

12. Assist PMO and participate on weekly and monthly project meeting to: Identify risks, Track progress, Discuss and decide corrective actions, Set short term goals.

13. Documentation and record keeping, inclusive of IP transfer

14. Continuous review and strategies to value-engineer the solution (how do something better, cheaper, and faster?)

15. Manage and supervise T&C of the system

16. Assist PMO to develop and manage warranty program

17. Assist PMO to develop and manage transition plan from project to operations

18. Participate and assist PMO and finance to manage 3rd party payments

19. Participate and assist PMO on monthly forecast - budget vs actual on timeline and cost

Organizational Sector

1. Develop an organizational capability road map on in-house technical competency and technical partnership requirement. Provide annual update on this road map based on business needs

2. Develop organization capabilities in accordance with the approved road map - hiring & training.

3. Develop and deploy industry best practices, standards and SOPs for quality and efficiency improvement.

4. Set annual performance goals and manage quarterly performance reviews - both individuals and teams.

IT Vendor Partnership Sector

1. Develop and maintain vendor relationship, Track and identify industry trends.

2. Set guideline for outsourced tasks, Set continuous improvement goals with vendors.

3. Services - Operations and Maintenance

4. Manage system performance

5. Customer experience, System reliability, Regular audit and benchmark, System upgrades

System risk assessment & mitigation

1. Risk identification, System security improvement, Recovery and back-up plan (catastrophic contingency plan)

Technical solution

1. Call center to interface with users to assist on technical supports

2. Maintain regulatory compliance requirement - technical features and solutions

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**Required Qualification**

1. Bachelor Degree Holder in Computer Science, or equivalent degree in IT field, or equivalent practical experience.

2. Proven experience as an IT Software Specialist/ Software Developer for more than 5 years of experience.

3. Programming experience in Java or C++ language is a must.

4. Both on site and hosted / web services (AWS) technical experience.

5. (3) to (5) years of relevant project management experience in a Technology/IT environment running projects in a complex, multi-site environment with cross functional teams.

6. Experience in Web or APP related project support experience with HTTP protocol, Javascript, TCP/IP, Linux/Unix

7. Experience with SQL (Oracle or MySQL).

8. Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage.

9. Excellent written and verbal communication skills is mandatory.

10. Excellent Knowledge of performance evaluation and change management principles.

11. Prior experience in the financial, banking & insurance industry is an added advantage.

12. Solid organizational skills including attention to detail and multi-tasking skills.

13. Outstanding leadership, organizational skills, communication skills, and problem-solving ability.

15. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

16. Maintain staffs by training, building safe and secure working environment and developing personal growth opportunities.

18. Translation of Chinese -English in the product development process.