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Customer Service

3 weeks ago

Singapore BLANCO APAC PTE. LTD. Full time

**Overall objective and scope**:
Ensure a high level of service and customer satisfaction with our APAC Partners by reliable and efficient handling customer inquiries and order entries.

Supports the Regional Sales Director by acting as a direct and centralized interface to partners, coordinating and liaising with central functions
as well as suppliers for order processing and fulfillment.

**Duties and responsibilities**:

- Take ownership of customer satisfaction with strong communication and problem-solving skills.
- Processing of distributor orders, deliveries, claims, invoicing and credit notes
- Coordination of order processing and fulfillment with German HQ and other suppliers
- Set up and maintain customer accounts
- Sales reporting and profitability analysis (product, customer)
- Assist with Administration projects as required
- Work with HQ and partners to resolve issues

**Requirements**:

- The incumbent will have at least 5 years’ experience of working in Regional Sales Operations
- Preferrably SAP/R3 user (Modules SD, MM)
- Advanced Excel skills and able to generate own correspondence
- Good communication skills and tactful
- Flexible attitude, hands on and result orientated
- Ability to manage interpersonal relationships with internal/ external customers
- Demonstrates attention to detail and high levels of accuracy
- Bilingual in English and Chinese

**About BLANCO**:
German heritage, combined with a passion for innovation, design and functionality

With our unparalleled quality, breath of design possibilities and precision craftsmanship, BLANCO has proven that the stainless steel sink is more than just a functional element in the kitchen. BLANCO has been producing high quality kitchen technology since 1925. Today, BLANCO stainless steel sinks, SILGRANIT composite sinks, faucets, and kitchen accessories represent quality, functionality, aesthetics and professionalism of the very highest in over 100 countries all over the world.

BLANCO APAC Pte Ltd is a fully owned subsidiary based in Singapore overseeing all Sales & Marketing activities in Asia-Pacific.