Delivery Advisor

4 days ago

Toa Payoh, Singapore Tesla Full time

**What to Expect**

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

**What You'll Do**
- Welcome customers to the Tesla family by making their journey to ownership a delightful experience
- Regularly update the CRM system to ensure accurate and timely delivery information is available to management
- Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.
- Manage all prerequisites of the vehicle registration process for customer.
- Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
- Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
- Keep up with industry trends and best practices

**What You'll Bring**
- Comfortable working in a fast-paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Excellent communication skills and attention to detail
- Consistent record of customer service excellence
- Enthusiastic and passionate about the changes in the personal transportation industry
- Strong organization and time management skills
- Perform additional responsibilities as assigned to meet business needs
- Proficient with Microsoft Office Suite and CRM tools
- Ability to work evenings, weekends, and holidays
- Ability to work across multiple systems
- Bachelor's degree or equivalent combination of education and experience
- Valid driver’s license, 2-year minimum driving record required with a clean driving history

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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