Apac Implementation Manager
1 week ago
**Location**
Singapore, Central Singapore
**Job Type**
Permanent
**Salary**
$6,000 - $11,000 Per Month
**Date Posted**
12 hours ago
Additional Details
**Job ID**
111868
**Job Views**
26
**Job Description**:
Roles & Responsibilities
Roles and Responsibilities:
- Oversee Wrike regional (EMEA) workflow tool project and delivery roadmap
- Focus on establishing the base Wrike service offering and engagement model with vendor to control initial project onboarding
- Facilitate technical discussion to agree base solution architecture and implementation model
- Lead setup, configuration, build and integration activities - maintaining best practice, consistency and standardization between existing and new implementations.
- Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
- Manage vendor and review service/SLAs
- Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
- Report to the Programme Manager and steering group on implementation progress, issues, risks and changes.
- Lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
- Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
- Undertake some superadmin duties as defined by the global platform standard operating procedure
- Support, participate and partner with project management and change teams in market to ensure the following is delivered across EMEA markets:Policy alignment
Governance forum alignment
Change and comms planning
Knowledge transfer
Setting up training
Business simulations
Market set-up
SOP input and design
Business case tracking
**What you'll need**:
**Education**
- Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
**Work Experience**
- Demonstrable experience in the implementation of workflow tools - (specific Wrike experience is beneficial but not required)
- Experience in digital transformation programs within large organizations
- Knowledge and experience in project management methodologies such as Agile/PMI/Lean
- Experience of working in a technical environment with a focus on APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
- Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
**Specific competencies**
- Highly organized, excellent planning skills with strong business change background
- Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
- A direct, straightforward style, able to cut to the core quickly
- Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)
Tags
apac
implementation
manager
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