Partner Support Executive

2 weeks ago


Singapore Tripadvisor Full time

**Partner Support Executive (6-months Contract)**
- We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there._

**Responsibilities**:

- Support Partner Success team in managing booking and service issues for top, strategic API partners.
- Respond efficiently and effectively to a variety of enquiries.
- Help resolve escalated issues and troubleshoot technical issues, working with management to problem solve and file bugs.
- Document interactions in an efficient and effective manner in Salesforce for use by the entire 3rd party organization of Viator.

**Skills Required**:

- 1-2 years of experience in junior account management type role
- Passion for solving customer issues
- Strong time management/prioritization skills and multi-tasking ability
- Ability to work independently anticipate problems and provide solutions
- Skilled in identifying and analyzing problems, with strong analytical skills: understand and utilize metrics relevant to role
- Excellent communication through expression of facts and ideas in a clear, convincing and organized manner, with ability to summarize findings in a clear format.

LI-JZ1



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