Airport Communications Operator

**POSITION OVERVIEW**

**Applications accepted from**:ALL PERSONS INSTERESTED
**Division/Section**: William P. Hobby / Airport Communications Center
**Workdays & Hours**:Shift work, could include a Rotating Schedule ** weekends and holidays **(*Subject to change)

**DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS**
The purpose of the Airport Communications Center (ACC) business unit throughout William P. Hobby Airport of the Houston Airport System (HAS) is to centralize activities and focus on the end-to-end business processes of the airport which creates operational efficiencies, eliminates duplication efforts, monitors critical and non-critical systems, supports customer, tenants, and stakeholder's interests, and provides critical information to improve resiliency during irregular and emergency events.

The Airport Communications Operator position operates communication equipment to receive and process emergency and non-emergency calls for assistance. This position processes paging, and information calls and monitors and responds to alarm system signals, aircraft emergency alerts, airport terminal/roadway incidents, fires accidents, bomb threats and facility security. The Airport Communications Operator provides and distributes real-time information to assist in efficient airport operations. **"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."**

The Airport Communications Operator duties include but are not limited to:

- Operates the airport telephone exchange system including the public address system and TDDs.
- Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls.
- Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries, and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills.
- Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide prearrival instructions to calls. Maintains log.
- Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
- Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
- Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
- Performs other job duties as assigned by supervisor.

**WORKING CONDITIONS**
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand for extended periods of time on a hard-surfaced floor.

**MINIMUM REQUIREMENTS**

**EDUCATIONAL REQUIREMENTS**
Requires a high school diploma or a GED.

**EXPERIENCE REQUIREMENTS**
One year of experience in a major airport terminal handling a variety of communication
activities or in a related major facility handling a variety of communication equipment is required.

**LICENSE REQUIREMENTS**
None.

**PREFERENCES**

**GENERAL INFORMATION**

**SELECTION/SKILLS TESTS REQUIRE**

**SAFETY IMPACT POSITION**

**Pay Grade - 14**

**SALARY INFORMATION**

**APPLICATION PROCEDURES**

If you need special services or accommodations, call 281-233-1577; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.
- The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
- Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 10 city holidays, plus one floating holiday
- Flexible schedules
- Professional devel