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Service Logistics Analyst

3 weeks ago

Singapore Palo Alto Networks Full time

Company Description
**Our Mission**

At Palo Alto Networks everything starts and ends with our mission: protecting our way of life in the digital age by preventing successful cyberattacks. It’s not a small goal. It isn’t simple either, but we aren’t in this for the easy answer. As a company with a foundation in challenging the way things are done, we’re looking for innovators with a dedication to best. In return, your career will have a tangible impact - one that's working toward technology that affects every level of society.

Our mission doesn’t happen by treading softly - no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed - intentionally - to stay ahead of the world’s next cyberthreat.

**Job Description**:
**Your Career**:
**Your Impact**:

- Monitor, reconcile and correct any RMA issues in SAP
- Ensure RMA information provided by TAC support team is accurate and resolve any discrepancies
- Resolve all RMA discrepancies/escalations with outsourced 3rd Party Logistics Provider
- Root Cause Corrective Activity Management with Palo Alto Networks 3rd Party Logistics Provider
- Engage cross functionally with customer service, sales, finance and IT as it relates to Service Parts Logistics
- Tactical escalation point for all things related to RMA service within the APAC region
- May require site visitations to various partners throughout the APAC region
- Report weekly, monthly and quarterly RMA delivery performance within the APAC region
- Working knowledge of trade and compliance as it relates to cross border shipments
- Assist in various service parts related projects as required
- Willing to be on call 24/7 to assist with customer escalations
- Assist in new depot roll outs as required
- Own, drive and manage continuous improvement projects with 3rd Party Logistics provider

**Qualifications**:
**Your Experience**:

- 5+ years of related RMA processing and or Service Parts Logistics experience.
- Excellent interpersonal, oral, and written communications skills
- Working knowledge of SAP is a plus
- Proficient with Microsoft Office and GSuite preferred. Strong
Excel/Sheets skills required
- Self-starting problem solver who can work independently
- Passionate about providing a best in class RMA experience for Palo Alto Networks customers
- Team player who can work cross-functionally
- Working knowledge of Salesforce case/RMA management, is a plus
- Diplomatic and thoughtful in responses
- Attention to detail with strong analytical abilities
- Ability to think outside the box to suggest RMA process and efficiencies improvements

Additional Information
**The Team**

Our Manufacturing team is a team of professionals with extensive business and project management experience in the contract manufacturing industry. This team has a proven track record of success all aspects of supply chain and project management. We’re dedicated to growing production, reducing operating costs, and improving product quality by utilizing World-class Manufacturing concepts to optimize supply chain processes and strategies. Our manufacturing team leadership establishes clear objectives, defining and implementing profit improvement and profiling inventory management, valuation and lead-time improvement programs. If you have a passion for extensive end-to-end manufacturing and supply chain with the knowledge and experience, we want you

**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

All your information will be kept confidential according to EEO guidelines.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.