Senior Business Analyst

Senior Business Analyst - Regional Logistics
Join to apply for the
Senior Business Analyst - Regional Logistics
role at
Shopee
Senior Business Analyst - Regional Logistics
Join to apply for the
Senior Business Analyst - Regional Logistics
role at
Shopee
About The Team
The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.
About The Team
The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.
Job Description
Develop and implement metrics for logistics user experience: delivery times, shipping costs, order accuracy, and customer satisfaction
Conduct in-depth studies and benchmarks for competitive logistics user experience
Collaborate with cross-functional teams to gather insights for process improvements
Ideate and iterate initiatives to enhance logistics while balancing costs
Evaluate solutions using data analysis and user feedback for data-driven decisions
Demonstrate strong project management for timely and budgeted logistics improvement projects
Work closely with Product and local teams, setting clear objectives and efficient resource allocation
Communicate project updates, milestones, and roadblocks to stakeholders
Analyse outcomes and conduct post-implementation evaluations for refinement
Collaborate with external vendors to optimise service delivery and negotiate contracts
Mentor and lead the logistics team for professional growth and success
Requirements
Degree in STEM or other subjects with an analytical component.
Minimum 3 years experience in a dynamic, impact-focused and results-oriented working environment
Strong analytical and problem-solving skills; experience with SQL, Python preferred
Positive learning attitude, unafraid of embracing new problems and working with ambiguity
Self-motivated with strong ownership of work, proactive in finding better ways to get things done
Strong communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Internet Marketplace Platforms and Technology, Information and Internet
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