Service Desk Supervisor

1 day ago

Changi, Singapore TTI Electronics Asia Pte Ltd Full time

**Responsibilities**:

- Supervise and guide the Service Desk team in providing first-level support to end users.
- Monitor, prioritize, and assign IT service tickets to ensure timely resolution.
- Support and maintain IT infrastructure, including Windows servers, desktops, and virtualization platforms.
- Oversee IT asset management, software deployment, and system updates.
- Collaborate with other IT teams on escalations, change management, and infrastructure improvements.
- Document processes, prepare reports, and ensure compliance with IT policies and ITIL best practices.
- Provide training, coaching, and performance feedback to Service Desk staff.
- Serve as point of contact for critical issues and escalations, ensuring business continuity.

**Requirements**:

- High School Diploma or GED required.
- Bachelor’s Degree in Computer Science preferred, with **1-3 years of System Administration or IT Service Desk experience**; or an equivalent combination of education and experience.
- Previous experience in **server and PC hardware/software installation** required.
- Prior supervisory or team lead experience is highly desirable.
- Strong knowledge of **Windows Server Administration** (Active Directory, DNS, DHCP).
- Proficiency in **Windows PowerShell** and/or **VB scripting** for automation.
- Experience with **server and desktop virtualization**; Nutanix AHV experience a plus.
- Understanding of **server hardware** (RAID, PERC, etc.).
- Familiarity with **Microsoft SharePoint Team Sites**.
- Knowledge of **Cisco IOS commands** is an advantage.
- Experience with **Windows performance tuning and troubleshooting**.
- Familiarity with **IT ticketing systems** (ServiceNow a plus).
- Understanding of **ITIL change management processes**.
- Experience with **telephone systems** (Alcatel a plus).
- Strong **analytical, problem-solving, and organizational** skills.
- Excellent **verbal and written communication**, with the ability to document IT procedures.
- Ability to **multi-task** and manage priorities effectively in a fast-paced environment.
- Willingness to assist occasionally during weekends or after hours when needed.

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Work Location: In person

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