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Client Service Representative
2 weeks ago
Farmz Asia is on an ambitious mission to enable 1 million families to enjoy a QUALITY and EMPOWERING life.
As a premier Food and Nutrition School made of highly knowledgeable doctors, dieticians, nutritionists and chefs, we help health-conscious people to learn how to prevent modern chronic illnesses, reverse the aging process, and avoid life-threatening diseases through right juicing, healthy food and proper nutrition.
Through our comprehensively developed programmes, we equip people with essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.
We are truly passionate in the work we do, and we promise 'Making Lifestyle Transformation Possible' for our clients.
As part of our local and overseas expansion plans, we are enabling life by enhancing client’s experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.
Client Service Representative Responsibilities:
- Identify and assess clients’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow up with sales leads
- Manage incoming enquiries via internal system
- Provide accurate, valid and complete information by using the right methods/tools
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education & Certification
- Degree, Higher Diploma/Diploma in Business related discipline
**Requirements**:
- Proven client support experience with minimum 1 year experience
- Track record of achieving KPI
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt / response to different types of characters
- Excellent communication and presentation skills
- Ability to prioritise and manage time effectively
- Required to work base on shift allocated and weekends (either Fri and Sat or Sun and Mon off)
