
Customer Relations Officer @west Mall Maternity
3 days ago
We are seeking a Customer Relations Officer to join our team at West Mall on a maternity cover basis. As a Customer Relations Officer, you will be responsible for ensuring exceptional customer service standards, resolving customer queries and complaints, and maintaining strong relationships with our valued customers. Your excellent communication and problem-solving skills, combined with your ability to work in a fast-paced environment, will contribute to ensuring a positive and memorable customer experience.
**Salary**: $2200 - $2400
Duration: 4 months (Maternity Cover)
Working Location: West Mall
Working Hours: 44 hours per week including weekend and PH
**Job Duties and Responsibilities**
- Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.
- Ensure proper housekeeping and smooth daily operations
- In-charge of the opening and closing of the customer service counter as per shift roster
- Assist in the execution of the mall's promotion and redemption programs, member redemptions, and sale of shopping vouchers
- Compile and send redemption report at the end of the day
- Handle shoppers'/ tenants' feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
- Conduct verification and audit to check for authenticity of members' redemptions and points earnings
- To perform other administrative and ad-hoc duties as required
- Update of tenant's contact list.
**Requirements**:
- Minimum Diploma in Hospitality/Tourism or related discipline
- At least 1 year of customer service experience in retail, hospitality or related industry
- Cheerful personality and passionate about customer service
- Good leadership and people management skills, and able to work independently
- Good command of the English Language, both written and spoken
- Proficient in computer skills (MS Word, Excel)
- Able to work on weekends/public holidays
***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R22110343 (Neo Shou Qi)
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