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Customer Service Assistant

2 weeks ago


Singapore BGC Group Full time

Location:
- Singapore- Job Type:
- Temporary / Contract- Reference:
- JO-2211-18439- Sectors- Administration- Salary:
- Up to $11 / hour- Industry Type: Govt Sector
- Position Title**:Customer Service Assistant**:

- Working Location**:Buona Vista (Walking distance from MRT)**:

- Working Hours: Monday - Thursday (8:30am - 6pm), Friday (8:30am - 5:30pm)
- Salary**:Hourly rated of $11/hour**:

- Duration**:12 Months**

**Key Responsibilities**

Officers are required to work with various departments in CSC.

Duties of the temporary staff include:

- Manage files and folders in SharePoint
- Copy/paste data between different Excel files in SharePoint
- Export registration data from a system, use Excel functions/formulas to clean up the registration data in preparation for importing the data into another system
- Check/create user licenses and enroll participants to the classes in the Online Learning Managing system through importing of data files.
- Maintain and monitor the participants’ user license accounts using Excel functions and formulas. Unregister participants’ user license accounts on a periodic basis.
- To work with approximately 150 classes a month in the Online Learning Managing system
- To work with approximately 50 Institute Development Officers and Course Administrators on participants’ licenses in the Online Learning Managing system
- On a periodic basis, download the participants’ eLearning completion status report from the system into Excel spreadsheets. Use Excel functions/formulas to reconcile these periodic reports to obtain the eLearning completion results for the participants.
- Update participants’ completion results in the registration system.
- Any other general Course Administrator duties

**Job Requirements**
- Have prior working experience in consolidating and comparison of data from different Excel files using Excel functions and formulas
- Meticulous, systematic and organized
- Good writing skills

Afiq Alwi

BGC Group Pte Ltd

Registration Number: R22107714

EA Number: 03C30C