Senior Analyst

7 days ago

Singapore Temenos Full time

**ABOUT TEMENOS**

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

**THE ROLE**

The **Senior Analyst
- Product Support** will support clients during implementation of the **T24** product, upgrade and also production support.

**OPPORTUNITIES**

Primary responsibility is in the area of **ticket resolution. **Understand the details provided in the logged ticket. Validate the completeness of the information so provided and where required collect further information from the client to resolve the ticket raised.
- You will check for availability of the supporting documents for recreating the problem reported by the clients.
- You will research database for similar reported problem(s).
- You will request for further information from client, if required.
- You will do recreation of the problem.
- You will provide detailed analysis of the problem and coding, testing of the change request/fix.
- You will provide temporary workaround (till the actual solution is delivered) where feasible.
- You will clarify doubts and assist the team members to resolve the issue. You will review the updates and any documents prepared by the team members.**SKILLS**
- You should have a degree in Computer Science or IT-related discipline.
- You should have minimum **5 years’ experience in a Technical Helpdesk role.**:

- ** You must have technical knowledge - T24/GLOBUS, Info Basic, Jbase, Java, Apache Tomcat.**:

- ** You should have Products knowledge - Securities ,Derivatives, FATCA, Fiduciary, Structure Products, Asset Management, Funds Transfer, Loans and Deposits, OFS, Enquiry Reports, COB Reports, Accounts, Deal Slips, EB Composite Screen, Versions, Integration Framework(IF).**
- ** Tools - Tortoise SVN, Lotus Notes and RTC,EDS,UXP,TAFJ**:

- You should have strong analytical skills, organized, process driven and detail-oriented.
- You should have good interpersonal and communication skills.

**VALUES**
- ** Care** about internal and external stakeholders
- ** Commit** to support clients and deliver results
- ** Collaborate **with the different teams within the organization
- ** Challenge** on opportunities, existing processes and innovate

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