Production Support

1 week ago

Singapore Tangspac APAC Full time

Client Description:
Job Description:
**Position: Production Support (IHS Markit EDM solutions, Tectia scripting, Control-M)**
**Employment Type: 1-year Agency Contract (Highly Renewable)**
**Location: Alexandra**

**Key Skills**:

- IHS Markit EDM solutions
- MS SQL Database knowledge
- Windows NT batch, Tectia SFTP scripts skills
- Asset Management Business functional knowledge

**Job Objectives**
- To provide proactive, timely, effective and efficient support to the business users
- To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
- To own issues and projects, and work with the various teams to develop solutions for the users
- To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

**Responsibilities**:

- Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
- Actively manage all incidents and issues to proper closure - escalate issues as appropriate to necessary teams and management
- Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
- Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
- Engage vendor to provide solutions for the stability and sustainability of the production environment.
- Participate in annual DR/BCM activities or infrastructure related upgrade
- Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements:

- Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling
- Min. Diploma in Computer Science / Engineering or related disciplines
- Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
- Good team player, Independent, proactive and self-starter with excellent interpersonal and communication skills

If you are interested in the role above please get in touch directly with Stefan Olsem for further discussion or Click APPLY NOW Below.

Job Reference number 4722
Data provided is for recruitment purposes only.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

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