Currenex-trade Operations, Officer

2 weeks ago

Central Singapore State Street Full time

**Who we are looking for**

**Why this role is important to us**

Join us if making your mark in capital markets industry from day one is a challenge you are up for.

**What you will be responsible for**

As Client Services Representative you will
- Assist with account setup/maintenance, client onboarding, investigate and resolve/escalate system issues and user training for clients
- Technical Troubleshooting (Login issues, windows/java configuration, FIX and server log research in Unix environment etc.)
- Provide daily, weekly and monthly reports for customers and senior management
- Handle customer complaints, trade research & resolution

**What we value**

These skills will help you succeed in this role
- Basic understanding of financial markets (_Minimum of 2 years related experience_)
- Call Center experience or similar role is mandatory

**Education & Preferred Qualifications**
- A background in Foreign Exchange or Derivatives with knowledge of FX Trading
- Working knowledge of Unix command lines
- Must be proficient in various Windows Operating Systems
- Able to think quickly, troubleshoot and problem-solve in real-time
- Excellent verbal and written communication skills
- Superior organizational and retention skills, telephone etiquette and listening skills
- Eagerness to learn new products and technology
- Highly motivated individual who is a good team player

**About State Street**

**What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

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