Workplace Experience Crew

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our Client’s Workplace Experience Crew's primary goal is to deliver exceptional & memorable service through support of our client’s colleagues and their work, regardless of what that is. This role will have a deep understanding of the workplace and the surrounding areas and become the single point of contact of daily workplace needs on the office floors.
In this role, the crew member provides an enhanced workplace experience through a collaboration of dedicated resources and existing Facilities teams. This concept builds on the service matrix model the client has in place with Facilities, Culinary, Security and Engineering Enterprise teams.

**Key Responsibilities**:
The Workplace Experience Crew will be expected to handle the delivery of the following:
Employee Experience & Support
Change Management
Employee Engagement & Community Building Events
Communication, Feedback & Business Insight

The Workplace Experience Crew will be responsible for managing a range of tasks such as but not limited to:
Reservable desks and lockers sharing, Reservation tool, Drop-in desks, Breakout spaces, Community areas, Workplace experience hub, Culture activations, Point of contact for onsite Facilities
You will base yourself within the business and be recognised as the “go-to” trusted workplace partner fostering all-level relationships.
The role is defined by working to the following key principals:
Create workplace “Delights” for desk sharing program elements including desks, lockers and breakout spaces.
Enhance workplace experience through a collaboration of dedicated resources and existing Facilities teams.
Take ownership of all services that support colleagues within the workplace.
Build relationships & vibrancy with key stakeholders & encourage interaction between colleagues through cultural activations.
Drive appropriate etiquette and behavior as well as maintains Facilities standards and services
Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the changed workplace environment

Service Excellence
Be the voice of the client’s colleagues by listening and providing for their requests.
Ensure client’s colleagues experience service excellence consistently, driving providing warm, courteous, and prompt welcome on arrival and throughout the client journey
Be a supporter of change and spokesperson for the desk sharing program.
Provide an information service for the local area and liaise as a point of contact between partners and employees, enhancing service with a concierge approach
Ensure that the workplace spaces and hub are always immaculate, taking ownership of the space and reporting issues appropriately.

Community Engagements

Create vibrant spaces with a sense of community that represent Client’s culture.
Support the in-office experience which include planning and running a series of amazing culture moments and activations.

Personal Presentation and Responsibilities
Maintain a professional, polite, and considerate manner at all times
Adhere to presentation standards as per the personal appearance guidelines

Person Specification/Requirements
At least 1 - 3 years of experience within a Front of House or Workplace/Employee Experience role in a corporate environment / hospitality / serviced office / events management
Self-motivated individual committed to service excellence
Ability to demonstrate empathy, good communicator, confident, friendly, and engaging
Skilled in guest/client service and confident in striving for excellence
Must be computer literate including MS office, Google drive
Ability to use own initiative and take ownership
Should have an excellent and positive “can do attitude” and a great team player