
Technical Services Support Consultant
4 days ago
Job Responsibilities:
You will need to be hands-on and engage with the following activities:
- Provide professional and sound consultation and coaching to customers and/or channel
partners pertaining to product features and solutions
- Undertake all aspects of project implementation, customization development to meet
the client requirements, and post implementation support of our product solutions
- Deliver an exceptional client experience addressing issues; answering incoming inquiries,
successful resolution ensuring high-quality 1
st
- level or 2nd
- level client support which
could be on around-the-clock or ad-hoc basis
- Communicate and collaborate across teams and departments such as Pre-Sales, Product
Engineering, and Quality Assurance
Job Requirements:
Engineering or IT related discipline
development, implementation and support
- Experience with at least one of the followings would be preferable:
- Java, HTML, JavaScript, SQL languages
- RESTful APIs/Web Services and JSON data format
- Unix and Windows operating systems
- Apache Http Server, or its variants
- Tomcat, JBoss Web Server, JBoss EAP, Oracle WebLogic, or IBM WebSphere web
container
- Oracle, Microsoft SQL Server, MySQL, Derby database software
- Active Directory or other directory services
- Application Security
- Customer Identity and Access Management (IAM)
- Experience with at least one of the followings would be advantageous:
- .NET/C#, HTML5, AngularJS, ReactJS, React-Native, Flutter, Cordova or other
Web/Mobile programming languages
- Understanding in Microservice architecture, API gateway, cloud computing
architecture (e.g. Azure, AWS, OpenShift), Agile software development
- IT certifications in IT security, project management, Agile software development
- Good client management, organizational, verbal and written communication, and
interpersonal skills
- Good analytical and troubleshooting skills is desirable
- Resourceful and able to take initiative in a dynamic environment
- Overseas exposure for project assignment is a plus
**Job Types**: Full-time, Permanent
Pay: $1,631.96 - $5,000.00 per month
Schedule:
- Day shift
Work Location: In person
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