Cyber Operations Specialist

2 weeks ago

Singapore DARKTRACE SINGAPORE PTE. LTD. Full time

**Cyber Support Engineer - Singapore**:
**About us**:
Darktrace’s mission is to make the world more secure in the face of targeted threats and evolving, machine-speed attacks. Our award-winning technology applies cutting-edge machine learning and mathematics to the field of cyber-security. By augmenting human security teams and autonomously detecting and responding to attacks, Darktrace’s Cyber AI Platform reduces the risks of data theft and technology disruption that organizations face on a daily basis.

Founded in 2013, Darktrace was most recently valued at $1.65B and currently has over 1,400 worldwide employees spread across over 40 countries. The technical hub and headquarters are located in Cambridge, UK, with a US headquarters in San Francisco, CA.

This is an excellent opportunity to join a fast-growing company that was recently named one of _Fast Company’s _50 ‘World’s Most Innovative Companies’.

**The role**:
Based in one of our Cyber Defence Operations Centres, you will be in the front-line of support, responding to and reporting on critical customer events.

In this busy role you will interact directly with both customers and the software development team. No prior knowledge is required, you could be a recent graduate, but an interest in the field and willingness to learn is essential and, you'll also have high levels of patience with the ability to react quickly and calmly.

This is an excellent opportunity to start or further your career within cyber security, learning quickly to further your skills and knowledge.

**Key responsibilities of the role**:

- Responding to requests for support raised in the Darktrace Customer Portal
- Explaining features of the software and helping customers to get the most out of the platform
- Ensuring customer deployments are running smoothly and efficiently
- Liaising between the development team and customers when issues arise
- Supporting the Cyber Technologist team with technical aspects of deployments

**For this role you need to be tenacious, driven and have the following skill set**:

- A scientific, computer science or engineering degree with B grade / GPA of 3.5 or above
- Professional proficiency in written and spoken English
- Proven ability to work with data and analytical tools
- Excellent interpersonal/communication skills, both verbal and written
- An understanding of general networking and cyber security technologies is desirable but not essential
- Experience of support and incident response procedures and practices is an advantage

**Note**:Due to the nature of the work we do, this role also requires some out of hours on-call and shift working.

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