Tableau Contract Specialist

**Job Category **:Finance and Operations

**Job Details**:
The Tableau Contract Specialist’s responsibilities include supporting a number of teams of Account Executives, including but not limited to deal structure questions, order processing, and compensation calculations, while ensuring orders are in compliance with revenue & company policy.

**Responsibilities**:

- Provide Pre-Sales internal support & guidance to Corporate AE’s, Marketing Cloud AEs and Renewal Managers on contract negotiations
- Assist AEs in addressing customer satisfaction inquires related to contracts/invoices and product issues
- Respond to process & policy questions and effectively communicate requirements to AEs
- Work with Rev Rec, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition
- Possess strong level of expertise in SFDC Application
- Deconstruct and solve complex billing issues
- Participate in new process development and process improvement projects as well as other ad hoc projects.
- Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis.
- Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base.
- Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
- Assist Sales Team in creating contract/orders when required
- Perform credit memo calculations and create necessary cases
- Ensure all approved requests have been properly documented in accordance to Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA

Experience/Skills Required:

- 3+ years’ customer order management or sales support experience in the IT industry.
- Contract structuring and Commission Calculation experience
- Demonstrated participation in process improvement initiatives and/or project management experience
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
- Must have strong research and problem solving abilities
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
- Ability to understand broader business and financial issues and juggle multiple projects and tasks
- Extreme attention to detail
- Must maintain a positive attitude in stressful situations and while working within a team environment
- Able to use Microsoft suite of tools effectively
- Ability to work independently
- Bachelors degree or equivalent combination of education and experience

**Accommodations**:
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