
Service Supervisor
3 days ago
**Service Supervisor/Engineer**
**Responsibilities**
**Team & Operations Management**
- Lead and supervise field service engineers/technicians.
- Schedule and coordinate service visits and dispatch jobs efficiently.
- Monitor & improve key metrics like response times and resolution rates.
**2. Technical Escalation & Support**
- Provide guidance on installation, troubleshooting, preventive maintenance.
- Serve as the escalation point for complex technical issues.
**3. Customer Relationship Management**
- Act as the main point of contact for clients on service matters.
- Manage escalations, ensure service satisfaction, and maintain strong client relationships.
- Conduct site visits to monitor performance and promote service enhancements.
**4. Service Planning & Documentation**
- Manage spares inventory and ensure proper documentation of service activities.
- Review and approve service reports,
- SOP, DHR - maintenance
**5. Safety, Compliance & Training**
- Enforce safety standards and conduct field audits.
- Drive compliance with internal protocols and industry regulations.
- Identify training needs and upskill the team.
**Requirements**:
- **Education**:
Diploma or Degree in Electrical, Mechanical, Mechatronics, or related field.
- **Experience**:
2-5 years in field service, technical support, or maintenance.
Experience supervising technicians or service teams
- is preferred.
-
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