Senior Executive, Client Grants

1 week ago


Downtown Core, Singapore Agency for Integrated Care Pte Ltd Full time

Enquiries management:

- Investigate and resolve clients’ enquiries.
- Fact finding for escalated cases such as family dispute, appeals and reported cases of alleged fraud etc
- Handling of status requests
- Promptly reply external and internal stakeholders on the status request for all scheme-related transactions Ensuring proper approvals are sought before releasing of status requests.
- Stakeholder engagement and communication
- Establish strong rapport with the relevant stakeholders such as MOH, MOM, CPF Board, nursing homes etc.
- Act as a reliable point of contact for all nursing homes, ensuring the enquiries are acknowledged and addressed.
- Perform secretariat duties and any other ad-hoc assignments.
- Record meeting minutes.
- Assist on ad hoc duties.
- Maintenance of a proper repository on workflows, SOPs and archival records that serves as useful reference for making decisions.

**Job Requirement**:

- Degree in business management or any discipline with minimum 3 years of working experience.
- Good interpersonal skills and able to engage stakeholders and manage complex customer service/ feedback related issues.
- Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors
- Able to keep calm and composure at high pressure situation.
- Good problem-solving skills to achieve the best outcome for the client and service provider.
- Able to work independently and as a team player, with motivation to learn and progress as a team
- Adaptable to changes



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