Analyst, Quality Sales Review, Compliance

4 days ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

WE ARE LOOKING FOR.....

To meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.

**Job Description**:
- Fulfill requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors- Conduct investigations by interviewing with relevant parties such as reps, leaders, employees and clients, obtaining and assessing documentary evidence of alleged misconduct, and providing outcomes of investigations- Prepare investigation reports, documenting the investigator’s assessment and recommendations- Mete out disciplinary actions in accordance to the Company’s Market Conduct Standards- Identify and conduct portfolio reviews of high risk representatives (through use of data analysis)

Job Requirements- Min Diploma- At least 1 year of insurance sales experience- Market conduct and/or Balanced Scorecard experience preferred
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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