Analyst, Quality Sales Review, Compliance
5 days ago
To meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.
Responsibilities- Fulfill requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors
- Conduct investigations by interviewing relevant parties such as reps, leaders and clients, obtaining and assessing documentary evidence of alleged misconducts, and providing outcomes of investigations
- Prepare investigation reports, documenting the investigator's assessment and recommendations
- Mete out disciplinary actions in accordance to the Company's Market Conduct Standards
- Analyse common trends to identify high-risk representations and agencies
- Conduct portfolio reviews of high-risk representatives (through use of data analysis)
- Provide consult to partners on BSC related matters
- Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements
- Min Diploma
- Insurance sales advisory experience preferred
- Market conduct and/or Balanced Scorecard experience preferred
- CMFAS 5, 9 and HI certified is a plus
For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.
As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.
Employment details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Quality Assurance
- Industries: Insurance
Pasir Gudang, Johore, Malaysia
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