Cloud Engineer

2 days ago

Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

**Job Summary**:
We are looking for an experienced AWS Connect Implementation Engineer to lead

the design, deployment, and integration of Amazon Connect-based contact center

Connect, integrating third-party systems, and working with cross-functional teams to deliver scalable and customer-centric contact center platforms.

**Key Responsibilities**:

- Design and implement Amazon Connect-based contact center solution tailored to business requirements.
- Configure AWS Connect flows, queues, routing profiles, and user setups.
- Integrate AWS Connect with other AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
- Build custom solutions including IVR, chatbots, and contact center analytics.
- Work closely with stakeholders to gather requirements, define user experience flows, and ensure successful implementation.
- Support migration from legacy telephony systems to Amazon Connect.
- Troubleshoot and resolve issues related to call flows, latency, or integrations.
- Ensure compliance with security, data protection, and regulatory standards.
- Provide documentation and knowledge transfer to operations/support teams.
- Integrate AWS Connect with AWS Bedrock for Assisted AI use cases.

**Required Skills & Experience**:

- Strong hands-on experience with Amazon Connect implementation and customization.
- Proficient in AWS Lambda (Node.js/Python), API Gateway, and other serverless components.
- Experience integrating with CRM platforms (e.g., Salesforce, Zendesk) and telephony systems.
- Working knowledge of Amazon Lex, Polly, and Contact Lens.
- Familiarity with networking, VoIP, SIP protocols, and telephony concepts.
- Experience with monitoring/logging using CloudWatch and AWS X-Ray.
- Prefer knowledge on Agent Assist and Gen AI using Bedrock with AWS Connect.
- AWS Certifications (preferred): AWS Certified Developer/Architect, AWS
- Certified Advanced Networking, or AWS Contact Center Competency.

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