Customer Success Executive

5 days ago

Singapore HR EASILY PTE. LTD. Full time

**Customer Success Executive**:
**Location**: Singapore

**About HR Easily**:
At HR Easily, we empower businesses through innovative HR technology. As a leading HR Tech company in Asia intent on delivering the best-in-class HR platform, our cloud-based Human Resources Management System (HRMS) empowers businesses to optimise HR processes, enhance employee experiences, and drive strategic outcomes. We are a fast-paced, growth-oriented company committed to delivering exceptional value to our clients.

We welcome like-minded talents who are passionate, driven by innovation and dedicated to excellence in simplifying and enhancing human resource management across the globe to join us.

**Role Overview**:
As a **Customer Success Executive**at HReasily, you will be instrumental in delivering a comprehensive client experience to our esteemed clients and partners throughout the customer lifecycle, encompassing pre-sales, onboarding, implementation, and ongoing support. If you are passionate about HR technology, adept at cultivating robust client relationships, and dedicated to fostering their success, we want to hear from you

**What You’ll Be Doing**
- **Pre-Sales Support**: Assist in gathering requirements from potential clients and partners to understand their complicated HR needs.
- **Client Onboarding & Implementation**: Work together with the Customer Success team in onboarding new partners and clients, including data migration and system setup for HR-related information
- **Client Support & Triage**: Address common HRMS (Human Resource Management System) related questions and feature inquiries from clients, triaging issues and escalating critical matters to the Manager, Partner Success & Product Solutions.
- **Internal Process Management**: Utilize internal tools like Jira to effectively create and manage issue tickets
- **Local Subject Matter Expert**: Provide assistance and advice to our support team who are located overseas for Singapore related HR compliance matters

**What We're Looking For**:
**Must Have**:

- Higher NITEC in Business Administration, IT & Business Information Systems or related field (or equivalent work experience).
- At least 1 year of experience in customer service, support, or client-facing roles
- Demonstrate strong verbal and written communication skills in English.
- Exhibit empathy, patience, and a solution-oriented approach, coupled with a proactive attitude.
- Be technologically proficient, comfortable with SaaS tools, ticketing systems, and basic troubleshooting.
- Capable of independent work and adapting to a fast-paced environment.
- Pleasant and cheerful disposition.
- Strong customer focused attitude and mindset
- Excellent interpersonal and communication skills

**Nice to Have**
- Demonstrated knowledge of HR/payroll operations in Southeast Asia
- Experience within the SaaS, HR, or payroll industries
- Experience in data entry or data management.
- Proven ability to contribute to process improvement and automation initiatives
- Fluent in Chinese (spoken and written) to support our Chinese-speaking clients

**What We Offer**
- Competitive salary
- A collaborative and mission-driven team
- Opportunities for career growth in Customer Experience, Customer Success, and Product
- Training & Development; Mentorship

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