Ocean Solutions Specialist

2 weeks ago

Singapore CVISTA HR CONSULTING PTE. LTD. Full time

As a team member of the Ocean Solutions Dept., in providing operational assistance to ensure the movement of freight in/out of the country are in accordance with organizational policy and procedure. It is essential to comply with relevant local company and international law and processes.
- Responsible for shipment execution and back up.
- Process files in accordance with company standards.
- Review all quoting activities.
- Set-up new accounts and assignments, review SOPs, update account profiles.
- Monitor new account status to ensure quality performance.
- Resolve problems or assign and follow-up with appropriate personnel.
- Support/assist sales department as needed.
- Maximize opportunities to improve customer service.
- Provide support for current and new employee training; develop and mentor staff.
- A partner in achieving company and department goals.
- Maintain 100% compliance with export laws regulations and “JAS standards”.
- Be efficient in maintaining effective work flow to attain optimum productivity of Dept.
- Understand country specific requirements, especially shipment to US
- Assist in preparing reports provided by the manager, supervisor or corporate office (accounting/POD’s/ KPI’s etc).
- File FMC’s to Ocean teams and check existing rates in place for validity.
- Assist sales with rates and transportation options.
- Instruct overseas agents of shipping procedures for customers.
- Assist Import staff with any shipment issues they might have.
- Meet with customers / carriers as needed.
- Complete shipments in accordance with defined business process management guidelines of JAS.

Requirements:

- Years of experience in Ocean Solutions (Operations) : 2 years
- Minimally, a holder of a Diploma in Business studies or equivalent
- Knowledge of the freight forwarding / transportation industry.
- 3+ years import and export experience.
- Strong customer service skills and outgoing personality
- Computer literate & possessing work knowledge of standard Microsoft Office suite and C1 Cargowise.
- General understanding of import/export/transshipment [Ocean(LCL/FCL)]
- Understanding Import/Export Compliance Regulations.

MOM License 16C7883 | Reg No. R21103944

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