Network Service Technical/customer Support Manager

3 days ago

Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time

**Job Summary**:
Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

**Key Responsibilities**:

- Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
- Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
- Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
- Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
- Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.

**Requirements**:

- **Education**: Bachelor’s degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.
- **Experience**:
At least **1 year**of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.
- **Knowledge**:
Solid understanding of **IP networking, transmission systems**, and **mobile network/MVNO platforms**.
Familiarity with **incident management processes**and post-sales technical support.
- **Skills**:
Excellent communication and coordination abilities.
Strong project ownership and accountability mindset.
Able to handle high-pressure, time-sensitive service situations with professionalism.
- **Language**:
Proficient in **Mandarin and English**(required for coordination with technical support teams based in Mainland China).

**Other Information**:

- This is a **full-time role based in Singapore**.
- Open to individuals with relevant technical and customer service background in telecommunications.
- Immediate availability preferred.

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