Service Associate

2 weeks ago

Singapore Citi Full time

The Service Associate / Senior Service Associate is responsible for providing day to day customer service and cash activities, promoting the good image of the bank by delivering best-in-class customer service at branch and maximizing relationship building opportunities while ensuring adherence to Citi’s policies and guidelines.

**Responsibilities**:

- Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager’s Cheques
- Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change
- Drive the bank’s analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank’s distribution channels and recommending alternative digital channels where appropriate
- Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
- Actively endorsing the bank's products and services
- Responsible for bank operations and security procedures in all related branch functions.

**Qualifications**:

- A recognized Diploma or Degree in Banking & Finance, Business Administration, Accountancy or equivalent.
- Minimum 2 years of relevant experience in the banking industry.
- Good analytical and problem solving skills.
- Meticulous, with a keen eye for detail
- Relevant customer service experience in a financial institution
- Customer-oriented with strong interpersonal and communications skills
- A team player who thrives in a fast-paced and dynamic retail banking environment
- A self-starter who can work independently and under mínimal supervision

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:

- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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