
Project Manager
2 weeks ago
**General**
- Must have minimum 10 - 14 Years working experience as Technical Support Manager
- Must have detailed understanding of Managed Services Business Model.
- Must have experience in Cyber Security / Security Command Centre / CSOC implementation, Transitions and BAU for at least 7 Project out of 2 should be in Govt Organization.
- Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning
- Must have expertise in to manage technical staff and Infra Hardware and Software equipments related to Cloud, Virtualization, Server, Network, Security, Databases etc.
- Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams
- Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management
- Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime
- Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashes
- Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities.
- Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions
- Must have expertise to perform system capacity planning to reduce interruptions and server crashes
- Must have expertise to perform system backups and restoration according to company or industry standards
- Must have expertise to perform system security by noticing faults and vulnerabilities within the servers architecture
- Must have expertise to analyze issues and good problem solving abilities to avoid repeated failures
- Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process
- Must have good communication abilities to drive teams on effective problem management, Change Management
- Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk
- Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users
- Must have effective communication skills to present also discuss issues with Vendors and Customers.
- Must have leadership skills to guide and drive the team to achieve goals as part project requirements
- Must be self-motivated and have abilities to work in 24*7 Data Center environment
**Addition / Optional**
**Education & Certification**
- Minimum Bachelor’s Degree (Engineering / Computer Science / Computer Application) or Equivalent. Master Degree in IT Security / Cyber Security is Preferer.
- Certification like CISM, CISSP, CISA, Prince 2, PMP with Vendor / OEM certification on EVM, EDR, SIEM, SOAR, equivalent would be preference.
**Experience**
- 7 - 15 Yrs. (Preferable exp on Govt / Semi Govt / Others Govt Agencies)
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