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Housekeeping Executive

2 weeks ago

Singapore SINGAPORE ISLAND COUNTRY CLUB, THE Full time

Assist in the overall supervision of daily housekeeping operations. Responsible to ensure a clean, comfortable and safe environment for the Club members, guests, employees and business partners. Supervise the Facility Assistants and landscape contract workers, plans and assigns work assignments, give trainings to existing and new employees, inspects employees work assignments and Clubhouse areas, requisition of supplies, plan and maintain periodic housekeeping cleaning schedules.
- Responsible for the smooth operations of the department, such as delegating work, communicating goals, and scheduling employees to ensure full-coverage on the ground.
- Manage the planning of work schedules and deployment of manpower.
- Promote teamwork and quality service within the team and coordination with the other departments.
- Evaluate employee performance and work with Assistant Housekeeping Manager and Human Resource Team to provide staffing recommendations
- Plan and select appropriate equipment/ technologies and supplies for projects.
- Manage and handle members' and employees' feedback, complaints and problem resolutions to achieve members'/ employees' satisfaction promptly.
- Perform routine inspections to ensure cleanliness and conditions meet the club-designated standard and members' satisfaction.
- Follow through on all cleaning and defect rectification.
- Assist with the training for housekeeping team members.
- Ensure safety and health standards are maintained and orientate employees with a safety mindset
- Assist in purchasing and managing housekeeping supplies, inventory, and expenses.
- Assist in preparing tender specifications and quotations for housekeeping operations.
- Assist with department administrative matters.
- Put up incident reports and manage major incidents and emergencies in collaboration with relevant personnel.
- Any other duties that may be assigned from time to time.

**Requirements**:

- Degree / Diploma in relevant discipline with at least 3 years of supervisory experience in housekeeping / environmental services operations.
- Prior experience in the golf club/ hospitality industry would be an advantage
- Possess strong leadership and supervisory skills
- Excellent verbal and written communication
- Sound planning, problem-solving, analytical, and critical thinking skills
- Strong knowledge of housekeeping processes and procedures
- Excellent personal presentation and interpersonal skills
- Service-oriented, attention to detail and observant