E-commerce Operations Specialist

2 weeks ago

Singapore YINGHUA INTERNATIONAL PTE. LTD. Full time

**Key Responsibilities**:

- **Website Management**:Ensure the e-commerce platform is functioning smoothly.
Update product listings, descriptions, and prices.
Manage website content and banners.
- **Order Fulfillment**:Oversee the processing and fulfillment of customer orders.
Coordinate with warehouses and logistics partners for timely delivery.
Handle returns and exchanges.
- **Inventory Management**:Monitor stock levels and manage inventory.
Forecast demand and coordinate with suppliers for restocking.
- **Customer Service**:Address customer inquiries and resolve issues.
Implement strategies to enhance customer experience.
- **Marketing and Promotions**:Plan and execute online marketing campaigns.
Manage promotional activities and discounts.
Analyze campaign performance and adjust strategies accordingly.
- **Analytics and Reporting**:Track and analyze key performance metrics (KPIs).
Generate reports on sales, customer behavior, and website performance.
Use data insights to make informed business decisions.
- **SEO and SEM**:Optimize the website for search engines (SEO).
Manage paid search campaigns (SEM).
- **Compliance and Security**:Ensure compliance with e-commerce laws and regulations.
Implement security measures to protect customer data.

**Required Skills**:

- **Technical Proficiency**:Familiarity with e-commerce platforms (e.g., Qoo10, Amazon, Lazada, Facebook,Tiktok)
Understanding of web development and design principles.
- **Analytical Skills**:Ability to analyze data and generate insights.
Proficiency with analytics tools (e.g., Google Analytics).
- **Marketing Knowledge**:Understanding of digital marketing strategies and tools.
- **Organizational Skills**:Strong project management abilities.
Capacity to multitask and prioritize tasks effectively.
- **Customer Service Orientation**:Excellent communication skills.
Ability to handle customer inquiries and resolve issues promptly.
- **Problem-Solving Abilities**:Capability to identify and address operational issues.
Creative thinking to improve processes and strategies.
- **Financial Acumen**:Basic understanding of budgeting and financial analysis.

**Experience needed**: 1 year

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