Financial Services Industry Consultant

2 weeks ago

Singapore S.W.I.F.T. TERMINAL SERVICES PTE. LTD. Full time

SWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Financial Services Industry Consultant operates in a medium to complex business and technical environment in a selected market supported by SWIFT. In line with the Commercial strategy / Operating / Regional plans and under close supervision of more senior colleagues, the Financial Services Industry Consultant is responsible to deliver consulting services.

**Job Description**:

- Perform Project Management role for projects with medium/high level of complexity.
- Implement solutions and provide product-related consulting at customer/vendor/partner onsite or remotely.
- Deliver technical and operational trainings on SWIFT solution/products to customer/vendor/partner onsite or remotely.
- Resolve and report on customer/vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/ key performance indicators and propose measures to prevent recurrence.
- Provide support on all technical problems within own area of expertise, through the provision of telephone or online support. Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it - in accordance with the SLA.
- Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/service.
- Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos.
- Provide pre-sales and proposal scoping review support for customer opportunities from a services perspective

**Requirements**:

- University degree in Computer Science or IT related fields, or equivalent experience.
- Up to 5 years’ experience in an implementation and/or consulting services capacity.
- Fluent in English; fluency in other Asian languages (e.g. Mandarin, Bahasa) will be an advantage.
- Enjoy customer interactions and putting customer at the center of attention.
- Attention to detail, strong analytical and problem-solving skills.
- A team player, willing to work in a multicultural environment.
- Willingness to travel 10-30%.
- Ability to work under pressure, including over weekends and after business hours on a need-to basis.

Experience and knowledge in the following is advantageous:

- Technical skillsets on operating systems, servers, and networking.
- Knowledge of Windows Server, AIX or Linux.
- Knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
- Knowledge of Perl, Java, XML, Bash, JIRA.
- Knowledge of database and security technologies.
- Knowledge of SWIFT interface/service.

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