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Laundry Coordinator

3 weeks ago

Singapore RC HOTELS (PTE.) LTD. Full time

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**Laundry Coordinator**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department.
- Notify housekeeping for recorded parcels not brought down to ensure that timely collection of laundry parcels from guest rooms.
- Communicate with guest to highlight discrepancies or clarify matters.
- Billing and proper keeping of daily bills.
- Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others.
- Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up.
- Prepare daily sales summary, function report, cashier report and casting of charges.
- Conduct monthly inventory of laundry supplies to prepare for next orders.
- Follow up on every written orders to ensure that all cleaning request forms (laundry or dry-cleaning lists) are received by the required time.
- Verified goods delivered to the department and ensure that vendor placed goods at the assigned storage areas.
- Maintain adequate stock of forms relevant to the Valet Operations.
- Attend to guest complaints or clarifications in the absence of the superiors.
- Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room.
- Provide On-The-Job training for new colleagues.
- Attend Department briefings, meetings, trainings and workshops.
- Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc
- Maintain good housekeeping standards and adhere to all safety and loss control procedures.
- Be familiar with the processes and procedures for placement, laundry collection and delivery, and basic checking of guestroom amenities.

**Qualifications**:

- Fluent in spoken and written English
- Minimum O level education or equivalent
- Relevant Housekeeping/Laundry experience preferred
- Good interpersonal and communication skills to deal with guests and colleagues
- Able to work in a team
- Service oriented, pleasant, courteous and honest
- Good initiative
- Effective communication and good interpersonal relations
- Able to exercise sound judgement in unforeseen situations

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS