Application Support Analyst

We are looking to speak to Application Support Analysts

**Responsibilities**

Application Monitoring Responsibilities
- **Supervision**: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams.
- **Support**: Manage overnight batches during Singapore morning/afternoon hours, ensuring swift analysis and resolution of issues to minimize downtime.
- **Reporting**: Generate daily, weekly, and monthly reports on data quality for the risk chain, with a focus on intensified monthly activities.

Incidents and Requests Management
- **Application Support**: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts.
- **Incident Management**: Analyze and manage incidents, problems, and requests effectively.

Problem Management and Continuous Improvement
- **Collaboration**: Work with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
- **Non-Functional Requirements**: Provide non-functional requirements for implementing monitoring as code whenever applicable.

Mindset and Skills
- **Proactive Approach**: Maintain a proactive mindset regarding security, incident prevention, productivity, and service quality improvement.
- **Capital Markets Knowledge**: Demonstrate a strong interest in and understanding of capital market functions.

**Requirements**:

- **Certification**: ITIL certification.
- **Domain Knowledge**: Strong understanding of the Capital Markets domain and related market activities.
- **Software Proficiency**: Relevant experience with Asset Control software.
- **Financial Instruments**: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
- **External Data Sources**: Experience working with external sources like Bloomberg and Reuters.
- **Static Market Data Expertise**: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
- **Technical Skills**:Strong proficiency in SQL.
High-level proficiency in Unix/Linux scripting.
Knowledge of XML, PL/SQL, MQ, CFT, and Control-M.
Familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search).
- **Key Abilities**:SLA & KPI management, effective client communication, and interaction.
Predictive analysis, consulting, and escalation management.
Risk analysis and project execution.
Appetite for continuous improvement and automation.
- **Soft Skills**:Excellent communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Ability to work well under pressure.
Autonomous, self-motivated, and a strong team player.
Diligence and perseverance in achieving goals, along with effective time management.

**Shift Timings**
- Work hours : 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT
- Rotational Week-end support.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Personal data collected will be used for recruitment purposes only.

**EA Registration No.**: R21101138 - Wong Sin Yee

iKas International (Asia) Pte Ltd

**ROC No.**: 200914065E | **EA License No.**: 16S8086

Job ID BBBH58723
- ABOUT COMPANY
- Sanderson-iKas Singapore Pte Ltd
- Singapore
HR & Recruitment

Sanderson iKas, because we’re better and stronger together.

iKas are an international recruitment solutions business, who’s consultants hold both local and regional knowledge to support you with your business’s technology, digital and financial services recruitment initiatives. iKas have earnt a reputation for providing innovative resourcing solutions to fill critical organisational skills-gaps. So, what’s changing? Well, at the back of the business not much but we are having a cool rebranding of our new joint offices in SG and HK. There will be no change in how both Sanderson and iKas work with you (same recruitment licenses, terms of business and consultant points of contact). But by coming together, we will be able to do more for you, without you having to do anything. Sanderson iKas Singapore and Hong Kong are not only a permanent and contract recruitment business but a powerful force of innovative and flexible solutions. With Sanderson also offering services that cover a wide range of total support with divisions in Recruitment, Solutions, Executive Search, and Projects, which they now offer to clients internationally. The integrity of the iKas brand perfectly compliments Sanderson’s offering, making for a strong future that maximises on the experience, abilities, and expertise of each business.

If you want to know more about this partnership then do not hesitate to get in touch. We will be happy to introduce you, our clients, to both our SG and HK businesses so giving you an insight on how Sanderson-iKas can help you and your com