Technical Service Specialist

As **Technical Service Specialist - Dairy & Beverage**, you are part of our APAC Application & Technical Services Team and will play a key role in providing technical support to our customers in ASEAN, India, and ANZ with a key focus on the Dairy & Beverage Food category.

The key purpose of the role is to partner with sales to accelerate the business growth of Tate & Lyle Asia Pacific in the Dairy & Beverage Food category

**About You**

We’re looking to recruit a Technical Service Specialist - Dairy & Beverage in Singapore, reporting to the Senior Technical Services Manager based in Singapore.

The Technical Service Specialist - Dairy & Beverage leverages in-depth technical specialities to provide customised solutions, directly addressing client requirements. This role balances technical problem-solving with strategic account management, ensuring client satisfaction through tailored solutions and proactive account oversight.

**About Us**

Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier, continuously improving how we work, promoting a safe working environment, or making a difference in our local communities, we believe we can successfully grow our business and have a positive impact on society.

**What You’ll Be Doing**
- Lead in identifying and analysing client needs for the dedicated client accounts, using specialist technical knowledge to recommend and shape product solutions that enhance customer operations.
- Conduct in-depth product demonstrations and presentations, explaining the science or engineering behind solutions and highlighting added value for client needs.
- Identify and pursue upselling or cross-selling opportunities within the portfolio by evaluating client needs and positioning expanded product solutions effectively.
- Ensure continuous account satisfaction through regular follow-ups, technical troubleshooting and adjustment of solutions based on client feedback.
- Support Sales & Account Management teams in reaching targets by contributing technically driven sales approaches and enhancing the overall sales approach.

**EHS Supporting**:

- You must have a safety mindset and work with various stakeholders to assist the company in achieving EHS Excellence.

**Location**

This role is assigned to our Singapore office located in Biopolis (Buona Vista MRT)

**What You’ll Have**

**Skills & Competencies**:

- Resolves issues that are complex or unusual, requiring original thought, research, new approaches and analytical techniques.
- Provides advice and guidance through technical knowledge, research and analysis, which impact the performance of the team.
- Responsible for achieving personal targets, which can impact the overall success of the Technical Service team, part of ASEANI and ANZ.
- May oversee project delivery, including managing project timelines, budgets and resources to ensure successful completion.
- Strong business acumen will be an advantage to lead product development in the market and support the commercial team in winning projects.

**Experience**:

- Minimum 10 years of technical services experience in Dairy or industrial ingredients for Beverage, with a proven track record in developing solutions.
- Solid analytical skills and business acumen to drive strategic decisions which improve sales performance.
- Demonstrated ability to work independently and cross-functionally, managing relationships and executing technical services strategies in different locations across the assigned region.

**Education**:

- Bachelor’s degree and above or equivalent experience in Chemistry, Food Science, or a related field.

**What We Can Offer**
- Base salary + Performance Bonus
- High-end Insurance coverage
- Flexible benefits
- LinkedIn Learning
- Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
- Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
- Local volunteering opportunities (where applicable)
- Business travel

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**Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.