Service Team Leader

1 week ago

Singapore RMA CONTRACTS PTE. LTD. Full time

Our client, healthcare (hospital) is looking for assistant manager/ senior assistant manager to assist in management of assigned clinical/ patient services in the hospital and/or project maangement role for ward infrastructure and/or building improvement projects. The person will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

**Job Responsibilities:
**Leadership and Strategic Planning**

Participate in the development of strategic plans. Faciliate the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.

Participate in the transformation of hospital design and deliver of support services.

Major Duties (80%)
- Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
- Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
- Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
- Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure 1) adequate planning of project phases and bed closures to minimize disruption to inpatient operations, 2) user requirements are adequately captured in project specifications, 3) site works are carried out in compliance to hospital standards e.g. infection control, 4) projects are completed on time and within budget.
- Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
- Handle customer complaints and follow up with service recovery if necessary.
- Review and update policies and procedures as needed.

General Duties (20%)
- Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.Perform any other duties as assigned by Reporting Officer.
- Requirements*
- Minimum GCE O Level qualification/ equivalent
- Managed minimumly 10 staff under them for at least 4 year in terms of rostering, handling basic staff performance inputs and etc.
- Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
- Project management skills and experience
- Practical knowledge of hospital operations preferred

Personal Traits
- Positive, pro-active, motivated with “can-do” attitude
Ability to multi-task and work independently and as a team
Service oriented and customer focused

**To apply**:
Erin Foo EA Regn No R2196422

RMA Consultants Pte Ltd EA License No 93C4403

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