Learning & Development Specialist, (Gwi) Ikea

2 weeks ago

Singapore IKANO PTE LTD Full time

**About the job**
- To develop and deliver a comprehensive development programs to achieve a high degree of customer-centric thinking at all levels.
- Together with Kitchen GWI Project Manager to lead and optimise total kitchen sales by developing commercial competence now & in the future thereby securing a high level of performance in all units & service partners.
- Report to GWI Project Manager and work closely with the project team on the training & development activities in Singapore.

**Your assignment**
- Support GWI Project Manager in the overall training and development plan for GWI Singapore.
- Support GWI Project Manager to implement agreed new Services & Service improvement actions & deliver results through a values-based & collaboration approach - all with high quality.
- Assess, develop, and critique sales & e-commerce trainings, business and leadership development.
- Work towards operational excellence ensuring a great customer shopping experience through workshops, process developments and enhancing working routines as well as other benchmark documents.
- Undertaking the mapping of competence, management competence review and PEDP to draw insights as to the competence requirements within the selling functions.
- Identify new learning methods & approaches as a ‘best-fit’ for the business, cost-consciously.
- Responsible for compiling and maintaining a Services-focused project portfolio and implement it into our running business for both internal and external stakeholders.
- Organise and structure competence development material with easy access for all co-workers.
- Train, facilitate, mentor or coach co-workers in the IKEA Singapore.
- Support the competence development programs & initiatives of other functions as needed.

**Your profile**
- Passion for home furnishing, people's life at home, customer service and working in a fast paced, constantly changing retail environment
- Driven to achieve results through people & with development in focus.
- Strong people skills to engage and connect co-workers unleashing their potential.
- Strong collaboration skills to drive cross functional learning, continuous improvements, and operational excellence.
- Relevant knowledge of process development & continuous improvement.
- Strong understanding of the customer and co-worker needs demands and expectations on the markets.
- Well-developed facilitation skills and the ability to develop these skills in others.

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