Area Manager

2 weeks ago

Singapore Flash Coffee Full time

Flash Coffee is one of Asia's fastest growing tech-enabled coffee chains. We aim to democratise high-quality coffee to make it accessible to Asia's rising middle class, and serve up an award-winning coffee menu curated by World Barista Champions at affordable prices. Customers can use the Flash Coffee app to order and pay online, choosing to pick up their order at one of our iconic yellow storefronts, or opt for delivery through major platforms in each market.

Flash Coffee now operates in Singapore, Indonesia, Thailand, Taiwan, Hong Kong and South Korea, and is set to expand its footprint across Asia Pacific. We're a Series A start-up that is backed by global AAA tech investors including Rocket Internet, Delivery Hero, White Star Capital, Global Founders Capital and Conny & Co.

Flash Coffee is expanding across Singapore We are launching outlets island wide and we're looking for highly motivated, customer centric **Area Manager** to join us

**Job Scope**:

- Reporting directly to the local Director of Operations, you will work closely together to execute the company's operational strategy
- Manage your team of Store Captains to ensure that daily operations are running smoothly
- Manage the cascade of new SOPs, product launches and communications to the ground level - ensuring all members of your team are well-informed and aligned
- Implement initiatives and SOPs to optimize our end to end operations
- Monitor and control your cluster's KPIs, focusing heavily on team performance
- Suggest structural improvements to locations and process improvements across locations to ensure the team is equipped with the tools and training to provide an excellent customer experience
- Be responsible for the recruitment, onboarding & training of new baristas to meet Flash Coffee standards
- Work with Supply Chain to execute and streamline the day to day store operations

**Job Requirements**:

- 3-4 years of experience in operations at a retail / F&B player (tech/startup experience is not essential but is a plus)
- Proactive, self-sufficient and driven
- Mind set on operational excellence, with supreme attention to detail
- Able to multitask in all aspects of business operations
- Comfortable working in a high-paced, demanding environment
- A "people's person"
- Agile, communicative and active
- Comfortable working with metrics

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