Constituency Manager

Assists to formulate, implement and review plans for the development of GROs and the

community.
- Attends monthly meetings of the GROs assigned and takes follow-up actions.
- Acts as a catalyst to encourage and assist the GROs to plan and implement community

projects.
- Provides administrative and logístical support and guidance to the GROs to facilitate

effective implementation of their activities.
- Co-ordinates the recruitment, appointment and reappointment of members of the GROs

to ensure a high level of involvement and minority group participation.
- Explains government policies, facilitates discussion and channels feedback to

appropriate parties to develop and strengthen the GROs as an effective communication channel between the government and the people.
- Mobilises residents to participate in national campaigns and projects, including those

organised by PA, CDC, GROs in the GRC and Division and the CC to facilitate their

mass participation.
- Assists to submit progress reports on the GROs, provide feedback and recommend

changes and improvements to PA Headquarters, thereby facilitating communication

and co-ordination between the field and PA.
- Assists to supervise and guide staff in the Constituency Office to ensure optimal utilisation of human resources in achieving constituency and PA targets.

Other special duties as assigned by senior officers:
Administration
- Together with the appointed Finance Coordinator, ensures the proper accounting and

cash management of the GROs to comply with PA Financial Rules & Regulations.
- Monitors the budgetary requirements and expenditure controls of the GROs to ensure

optimum utilisation of funds.
- Together with the GAA, ensures timely preparation of monthly and yearly statements of

accounts of CC-based committees for the committees’ endorsement.
- Ensures the Treasurer of the non CC-based committees carry out timely preparation,

approval and submission as required of monthly and yearly statements of accounts.

Business Development
- Reviews and evaluates the relevance of all CC courses in meeting the recreational,

social and educational needs of the residents. Submits evaluation reports and findings

to committees on a regular basis.
- Plans and designs marketing strategies to develop and promote CC courses.
- Identifies and builds positive working relationships with external parties to promote

interesting and novel courses and programmes at the CC.
- Provides supervision and guidance to the Constituency Support Officers to facilitate

effective implementation of their courses and the day-to-day operations at the counter.
- Supervises Constituency Support Officers in handling feedback, complaints and enquiries of public professionally.
- Supervises and guides the staff in administering the Community Centre/Club

Management System to maintain the membership/facilities and courses data.

Operations
- Coordinates with Facility Manager/Facility Executive from Logistic Works Division to

work with Managing Agent (MA) to upkeep the facility of the CC.
- Oversees the maintenance, security and housekeeping (cleaning, pest control and

horticulture services) of CC.
- Coordinates among the CC Management Committee, Co-users of CC, MA and PA HQ

for all works and services carry out in the CC building.
- Ensures MA’s service standards are met.
- Conduct inspections daily to ensure that the CC is clean and feedback on the defects of

CCs at regular intervals to ensure established standards are met.
- Follow up on replies, reminders and queries on MA/maintenance matters, which are

outstanding and requiring actions/confirmation.
- Performs any other matters related to the housekeeping, security and maintenance of CCs.
- Attends regular meeting to ensure MA’s service standards are met.

Other ad hoc duties not covered under main responsibilities and duties.
- Assists in the constituency, CDC and PA HQ events.
- Performs other duties as assigned by senior officers such as covering counter duties as and when the situation requires.