Senior Executive, S R Nathan School of Human Development

6 days ago

Clementi, Singapore Singapore University of Social Sciences Full time

**Who We Are**:
As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

**About the Job**:
This role reports into the Admnistrative & Operations Mgr of the SUSS Counseling & Life Coaching Centre (C-three). This job involves both frontline and backend responsibilities to ensure smooth running of counselling sessions and diverse programmes/events to improve the mental well-being and mental health of students. The incumbent will be involved in managing client appointment system, administrative documentations, internal communications, expense reimbursement, procurement and logistics support for programs etc.

**What You Will be Doing**:
**Responsibilities**
- Reporting to the Admin & Operations Manager, the incumbent will perform general operations and administrative duties including, but not limited to, administrative documentations, internal communications, expense reimbursement, procurement and logistics support
- Perform frontline duties for the counselling and life coaching services, ensuring high level of customer service standards
- Oversee, organise and co-ordinate meetings/events organised by the centre, including gathering of feedback and evaluation
- Organise corporate planning, inter-department collaborations and project initiatives.
- Assist in documenting and auditing system policies and procedures to ensure smooth operations.
- Identify and resolve IT systems-related issues and those relating to client appointments booking system
- Perform daily/monthly checks to identify operational errors
- Perform business data analytics for reports/dashboard to management
- Assist in the volunteers management programme
- Act as liaison officer for student interns attached to the centre

**Job Requirements**:

- General degree (Social Sciences will be an advantage) with at least 5 years’ relevant working experience
- Experience in project management and data/business analytics
- Experience in customer service management/operations/IT systems
- Mature, meticulous and possess high level of discretion and integrity
- Effective interpersonal skills, and proficient in spoken and written English
- Process minded with strong analytical skills and problem solving skills
- Resourceful team player who is able to work independently and display initiative
- Experience in website administration eg. design of pages, uploading of content, maintenance of updates is preferable
- Willing to work in the evenings

**What We Offer**:
At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career

Besides that, you will also get:

- Competitive Pay Package
- Hybrid Work Arrangement (Subject to Job Role)
- Medical Benefits
- Flex Benefits
- Family Care Leaves
- Volunteer Service Leaves
- Wellness & Recreation Activities
- Lifelong Learning Opportunities
- Career Development Opportunities through Internal Job Postings and Transfers

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