Concierge Officer

8 hours ago

Orchard, Singapore Straits Retail Property Management Services Pte Ltd Full time

**Concierge Officer**
The Concierge Officer is one of the key drivers of the service standards in delivering outstanding customer service experience and touch points for Paragon’s shoppers and visitors.

**Responsibilities**:

- Manage day to day operations at the concierge counters and the Paragon Club lounge
- Handle all customer service and requests effectively and efficiently
- Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter
- Support with rostered checks and walks within the mall
- To be well versed in the mall operations, the Paragon Club loyalty program and have a comprehensive knowledge of the mall's offerings
- To support Senior Chief Concierge and team members with other duties and responsibilities as and when assigned

**Competencies**
- Possesses mínimally a GCE “O” Level certificate.
- Minimum 2 years of experience in shopping malls, the hospitality industry or within any premium lounges.
- Team player with customer oriented and strong communication and interpersonal skills.
- Highly motivated and possess good initiative.
- Able to perform shifts and work on weekends and/or public holidays.

**Job Types**: Full-time, Permanent

Pay: $2,200.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Holidays
- Shift system
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Work Location: In person

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